Last Updated: June 1, 2025
Hale Hau`oli Hawai`i ("we," "us," or "our") is committed to protecting the privacy of our residents, their families, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at halehauolihawaii.com or interact with our services.
1. Information We Collect
We may collect the following categories of personal information when you interact with our website or services:
Information You Provide Directly
- Contact Information: Name, email address, phone number, and mailing address when you submit our contact form or request information about our care services.
- Inquiry Details: The content of messages you send through our contact form regarding care needs for yourself or a family member.
- SMS Consent Information: If you opt in to receive SMS messages, we collect your phone number and record of consent.
Information Collected Automatically
- Usage Data: Browser type, operating system, pages visited, time spent on pages, and referring URLs.
- Device Information: IP address, device type, and screen resolution.
- Cookies: We may use cookies and similar tracking technologies to enhance your browsing experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries about our residential care services
- To schedule tours and consultations for prospective residents and families
- To provide information about our assisted living, memory care, and daily activity programs
- To send promotional SMS messages if you have provided express consent
- To improve our website functionality and user experience
- To comply with legal obligations and regulatory requirements
- To protect the safety and security of our residents, staff, and visitors
3. SMS/Text Messaging
If you opt in to receive SMS messages from Hale Hau`oli Hawai`i, we may send you recurring promotional text messages about our services, events, and updates. By providing your consent, you agree to receive these messages via an automatic telephone dialing system (ATDS). Message and data rates may apply. Message frequency may vary.
You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at admin@halehauolihawaii.com.
Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us with website hosting, email delivery, and data analytics, subject to confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our residents and staff.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of promotional communications, including SMS messages
- The right to withdraw consent at any time
To exercise any of these rights, please contact us at admin@halehauolihawaii.com.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to collect usage information and improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hale Hau`oli Hawai`i
Email: admin@halehauolihawaii.com